常见问题

充值问题>网页游戏充值常见问题

网页游戏充值常见问题

时间:2023-03-01 14:21:22     发布:Flash中心官方客服团队

Q:银行卡没有开通网上银行功能可以充值吗?                                                                                                                                                      

A:没有开通网银,暂不支持直接使用银行卡网上充值的,建议您可以到银行开通网银功能后再进行充值。                                                                                                                                                       

                                                                                                                                                         

Q:充值了未到账是什么原因?                                                                                                                                

                   

A:由于网上支付,可能出现网络系统延时的情况,游戏币到帐速度也会相应的略有延迟。                                                                                                                                                   

                                                                                                                                                         

Q:我网银充值已经扣费了,为什么没到帐呢?                                                                                                                                                      

A:请您重新登录游戏查看游戏币是否到帐,若仍未到帐,进入充值中心查看充值记录可能有如下情况                                                                                                                                                       

                                                                                                                                                         

1.没有订单号记录(已扣费),请您咨询银行方面询问具体信息。                                                                                                                                                        

2.有订单号记录的,请不要着急,联系平台客服,将您的订单号及游戏账号反馈给客服,他会为您进行后台操作,期间需要一段时间,您可以正常进行游戏。                                                                                                                 

                                        

 3.没有订单号记录也没有扣费的,该笔充值没有成功需要您重新进行充值了。注意因为网络问题,充值一般都会有几分钟延迟。                                                                                                                                                      

                                                                                                                                                         

Q:为什么无法正确跳转支付宝页面?                                                                                                                      

                                

A:通过IE浏览器Internet选择项—安全,调整安全级别为低,重新打开可以看见支付宝有更新需要安装ActiveX,安装完毕就可以正常使用。或者更换浏览器登陆。                                                                                                                                                         

                                                                                                                                                         

Q:充值是否有优惠或者活动奖励                                                                                                                              

                        

A:请您注意查看游戏平台的相关充值活动公告。